We take every care to ensure that the description and specification of our products are correct at the time of publication. Prices on site are current at the time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Delivery charges for the orders placed through the website:
Within India, Astral International Pvt Ltd provides free delivery on all items if your total order amount is Rs300.00 or more. Otherwise Rs 50.00 is charged as delivery charges.
For shipments sent overseas, the shipping rates are calculated based on the product and the shipping location. In case, your order is for an item, which cannot be shipped to your country due to copyright and territorial restrictions, we shall cancel your order and process the refund accordingly.
In case of overseas transactions, we will process the refund for the amount received by us in Indian Rupees, the amount may be different from the one charged to you in your home currency depending upon the currency rates applicable at the time of order placement and processing the refund and also the policy of your credit card company for charges and refunds.
Customer satisfaction is important to us. If you are unhappy with the products that we supply to you in any way, it can be returned or exchanged provided that it is in saleable condition. Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately. If you wish to return your item for exchange these items need to be returned and reach us within 7 days of being received by you.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. The team at Astral International Pvt. Ltd. makes every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair use will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available.
Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase.
Returns & exchanges received outside the above time frames will not be accepted. For all returns & exchanges, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes, if any, are not refunded for shipments outside India. We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you.
If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. For all returns & exchanges, send an email to firstname.lastname@example.org, and ask for a Return Authorization Document.
We do not accept any returns without the mentioned Document. We highly recommend sending back with a track and trace number so it won’t get lost in the mail!
How do I cancel my order? Alternatively, how do I return a product ordered?
For outright cancellations by you: For cancelling an ordered item or the entire order, contact us by phone and ask for Cancellations Dept. If you cancel your order, before the item has been shipped, we will refund the entire amount received by us as advance payment. In case of overseas transactions, we will process the refund for the amount received by us in Indian Rupees, the amount may be different from the one charged to you in your home currency depending upon the currency rates applicable at the time of order placement and processing the refund and also the policy of your credit card company for charges and refunds. Seek our cancellation number for reference and correspondence. If the cancellation is after your product has been shipped, you can do one of the following:
1. If your product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.
2. If the product has already been delivered to you, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the “Returns & Exchanges Policy”.
Astral International Pvt Ltd does not take title to returned items until the item arrives at our office/warehouse. At our discretion, we may issue a refund without requiring a return. In this situation, Astral does not take responsibility/title to the refunded item. See “Returns & Exchanges Policy” for more details.
You are welcome to online store of Astral International (P) Ltd, their websites and/or affiliates provide website features to you on the basis of the terms and conditions set out below.
If you visit or shop at Astral, you accept these conditions.
Please be sure to read the terms and conditions contained in this document carefully as any use of this website constitutes your acceptance of the terms and conditions set out herein.
In addition, when you use any current or future Astral service or business (e.g., My Account, Shopping Cart or any other service) you also will be subject to the guidelines, terms and agreements (“Terms”) applicable to such services or business. You are advised to read these terms and conditions regularly as they may be changed from time to time. By accessing this website you agree to the terms and conditions set out in this document. If you do not agree you may not use this website.
The services, information or data (collectively, “Information”) made available at www.astralint.com are provided “AS IS”, without warranties of any kind. Astral International (P) Ltd. expressly disclaims any representations and warranties, including without limitation, the implied warranties of merchantability and fitness for a particular purpose. Astral International (P) Ltd. shall have absolutely no liability in connection with the services including without limitation, any liability for damage to your computer hardware, data, information, Materials and business resulting from the Information or the lack of information on www.astralint.com. Astral International (P) Ltd. shall have no liability for:
Any loss or injury caused, in whole or in part, by its actions, omissions, negligence or for contingencies beyond its control, in procuring, compiling or delivering the Information.
Any errors, omissions or inaccuracies in the Information regardless of how caused or delays or interruptions in delivery of the Information.
Any decision made or action taken or not taken in reliance upon the Information furnished hereunder.
Astral International (P) Ltd. makes no warranty, representation or guaranty as to the content, sequence, accuracy, timeliness or completeness of the Information or that the Information may be relied upon for any reason. Astral International (P) Ltd. makes no warranty, representation or guaranty that the Information will be uninterrupted or error free. For purposes of this section, ‘Astral International (P) Ltd.’ shall include Astral International (P) Ltd. and its divisions, subsidiaries, successors, parent companies and their employees, partners, principals, agents and representatives also any third-party providers or sources of information or data.
Limitation of Liability
Under no circumstances shall Astral International (P) Ltd. be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on, the Information, or from the use of the Internet generally. For purposes of this section, Astral International (P) Ltd. shall include Astral International (P) Ltd. and its divisions, subsidiaries, successors, parent companies and their employees, partners, principals, agents and representatives; and any third-party providers or sources of information or data.